Help & FAQ
How Can We Help?
Answers, what to have ready, and how to get your items to us.
Common Questions
What to Have Ready
Having these on hand makes your order quick and your quote accurate.
Mailing Your Items
Not in the Watertown area? Here's how to get your items to us safely.
- Start your order online first.Then email us at WhimsicalPig@hotmail.com with your order reference so we know your package is coming.
- Keep a record.Photograph every item and keep a list of what's in the box.
- Wrap each item separately.Use acid-free tissue or soft cloth, then bubble wrap. Never tape directly to medals, ribbons or fabric.
- Keep flags and documents flat or folded as they are.Slip documents into a sleeve between two pieces of stiff cardboard.
- Use a sturdy box with padding on all sides so nothing shifts when you shake it.
- Ship with tracking and insurance.Put your name, phone and order reference on a note inside the box.
Ship to
The Whimsical Pig · 50 Public Square, Suite E1 · Watertown, NY 13601
Caring for Your Piece
A few simple habits keep framed pieces looking their best for years.
Where to hang it
- Out of direct sunlight, which fades fabric, photos and ribbons
- Away from heat vents, fireplaces and damp rooms like bathrooms
- On an inside wall when you can, where temperature stays steady
Hanging & cleaning
- Use hardware rated for the weight; shadow boxes are heavier than they look
- Dust the frame with a soft, dry cloth
- Spray glass cleaner on the cloth, never directly on the glass
Still have a question?
Email us and we'll get back to you, or start your order and add your question in the notes.